IAIABC Member Spotlight

Each month, the IAIABC highlights one of its member organizations, asking about what the organization does; what challenges it sees workers' compensation facing; and why they're involved with the IAIABC. Find past member spotlights here. 

IAIABC: Please provide an organizational overview (number of employees, years in business, vision)

Kristin Champagne, Manager, Claims Compliance, WCF Insurance:  

• Over 500 employees
• 107 years in business
• WCF has offices in six states: UT, ID, AZ, NV, CO, and CA
• Be the premier super-regional insurance company through our commitment to innovation, excellence, and the communities we serve

IAIABC: How does your organization serve the workers’ compensation industry? 

KC: At WCF, we’re more than an insurance carrier. With more than 100 years of experience, we’re deeply rooted in Utah’s workers’ compensation landscape. Our commitment goes beyond policies, safeguarding workers, supporting businesses and fostering lasting relationships. We also offer multi-line solutions inside and outside of Utah, ensuring comprehensive coverage for businesses. Time matters to us — our streamlined online processes and compassionate claims handling mean business owners can trust that we’ll be there when they need us.  We’re “in it” for the long-term, growing alongside our agents, customers and local communities.

IAIABC: What do you see as some of the major challenges the industry is facing, and how can we as a community address them? 

KC: Technological Breakthroughs: The swift progression of technological innovations introduces a dual spectrum of prospects and obstacles within the realm of workers' compensation. The adoption of technologies, including artificial intelligence, data analytics, and telemedicine, holds the potential to enhance efficiency and outcomes. It is essential to engage in collaboration with technology providers and regulatory entities to establish guidelines and standards for the responsible integration of technology.

IAIABC: Are there any projects/programs/initiatives going on at your organization that you are particularly excited or enthusiastic about?

KC:

1. Diversity, Equity, and Inclusion Committee: WCF's strength lies in its people—their unique backgrounds, perspectives, and experiences. Diversity of all kinds enables us to achieve the goals we have as a company. We're committed to valuing, respecting, and empowering all our employees.
2. WCF has recently adopted the 4 Disciplines of Execution (4DX) methodology, which requires us to laser in on the “wildly important” goal (WIG).
3. WCF cares deeply about serving the local communities in which the organization lives and works. Employees are given 4 volunteer hours monthly to spend time in their communities, and WCF has a non-profit foundation that donates $2M+ annually to local and national organizations.

IAIABC: What's an interesting fact about your organization that most people don't know?

KC: In 1917, the Utah legislature passed an Act requiring employers to carry workers’ compensation insurance. WCF Mutual Insurance Company, then known as the State Insurance Fund and later named Workers’ Compensation Fund, was established. In 1998, WCF Mutual acquired WCF National Insurance Company, enabling us to write workers’ comp outside of Utah. Today, 100+ years later, we are a national property and casualty carrier offering a broad range of business insurance solutions to businesses of all sizes.

IAIABC: Why is your organization a member of the IAIABC? What would you tell others about the benefits of membership?

KC: The primary objective of WCF in affiliating with the IAIABC is to engage in the Electronic Data Interchange program. Nonetheless, the advantages of membership are not limited to mere participation in the program. WCF seeks assistance from the extensive network of specialists available within the IAIABC, utilizing various channels such as online forums, committee meetings, and in-person conferences. Furthermore, WCF benefits from the provision of workshops and online courses, which are designed to augment the training and education of its staff.

Previous Member Spotlights