IAIABC Member Spotlight

Each month, the IAIABC highlights one of its member organizations, asking about what the organization does; what challenges it sees workers' compensation facing; and why they're involved with the IAIABC. Find past member spotlights here. 

IAIABC: Please provide an organizational overview (number of employees, years in business, vision)

Vickie Kennedy, VP of  Workers' Compensation, Linea Solutions: 26 years ago, Linea Solutions got its start providing strategic support to public pension plans in their business process and technology modernization efforts. In response to changing industry needs and opportunities over the years, we’ve expanded into other service lines. Our current expertise includes cybersecurity, data solutions, artificial intelligence and, of course, workers’ compensation best practices and systems. Linea employs staff who partner with our clients to provide insights into their people, processes, and technology.  

IAIABC: How does your organization serve the workers’ compensation industry? 

VK: I think it’s important for your readers to know how Linea differs from many other IT and business consulting firms:

•  First, we don’t align with or recommend a particular software or technology solution. Rather, we work with our clients to identify their problem areas and support them through requirements gathering, procurement and contract negotiations, change management, and execution so that the ultimate solution is right for their organization.
• Secondly, and even more important to improving claim outcomes, we are committed to supporting our clients and the workers’ compensation industry to create a customer-centric culture of work disability prevention to reduce the harm of needless work disability.

IAIABC: What do you see as some of the major challenges the industry is facing, and how can we as a community address them? 

VK: Workers’ compensation is facing two significant and opposing challenges: a growing shortage of claims management expertise and increasing claim complexity due to issues such as psychological injuries and co-morbidities. As a community of industry experts with global perspectives, the IAIABC provides a unique opportunity for groups to investigate and share solutions and ideas through the various policy committees, the Associate Member Council and the Regulators’ Forum.     

IAIABC: Are there any projects/programs/initiatives since the IAIABC last talked with you in 2023 that you would like to highlight or are particularly excited about?

VK: Soon after Generative Artificial Intelligence (AI) applications became readily available, Linea began developing our own expertise in what these tools could do for our staff and for our clients. We have a team dedicated to staying current on this rapidly advancing field including how Generative AI can be used in the workers’ compensation industry, governance needs, potential risks and other important considerations.  We even had a Dive-In Discussion with IAIABC earlier this year on Generative AI!  

IAIABC: What's an interesting fact about your organization that most people don't know?

VK: Linea is truly an international company, both in our staff and clients. About 25% of our employees are Canadian as are most of our workers’ compensation clients. Linea now has over 35 employees dedicated to the workers’ compensation practice and we recently started working with Barbados to support their modernization efforts in many social programs including workers’ compensation. 

IAIABC: What are your favorite benefits of membership?

VK: Our IA membership gives us the time to engage with individuals and groups that share a mutual commitment to bettering the workers’ compensation industry for insurers, regulators and staff, employers, and workers.  Through these global relationships, we’re able to discuss innovations, share data and information, and continue to learn from each other.     

Previous Member Spotlights

2025 Member Spotlights

WCF Insurance - January 2025
Washington State Department of Labor and Industry - March 2025